12 May 2021

Microsoft Outlook not showing email content

12/05/2021 – 7:40am – Multiple reports coming in from clients that their Microsoft Outlook on their PC is only showing the subject and who the email is from/to but is not showing the content of emails. However logging into https://portal.office.com or using outlook on mobile devices still works fine.

If you need to fix this ASAP, then running the rollback commands below will fix the problem, otherwise you should wait for the next scheduled Microsoft patch as per:

Microsoft has issued the following statement :

Current status: We’ve identified the underlying cause of impact and are applying a fix. This fix will reach all affected users incrementally over the course of the next four-to-five hours. Once users receive the fix, they will need to restart their email client to apply the fix. In some circumstances, users may need to restart their client a second time for the changes to take effect. We expect to complete this process and restore service for all affected users by May 12, 2021, at 3:00 AM UTC.

To fix the issue immediately please perform the following steps:

1 – Click on the start button in the bottom left corner of windows then type CMD then click on command prompt.

2 – Copy and paste each command below separately and press ENTER after each command.

cd C:\Program Files\Common Files\microsoft shared\ClickToRun

officec2rclient.exe /update /user updatetoversion=16.0.13901.20462

Once complete open outlook and it should be fixed, if you still need assistance, please use our contact form and we can raise a ticket to help you out.

17 Feb 2020

Wifi-6 – How to increase your wifi speed

The Trend is clear – Wireless performance has become critical!

However the confusion we are hearing from people at the moment is intense!

Thanks to the recent launch of two new wireless technologies (5G and Wifi-6) which have been added to the already overflowing bucket of wireless technologies, we need to explain what Wifi-6 is, and why you should be looking at it to increase your Wifi speed.


Wifi-6 – The latest in the School, Home & Business High Speed Wireless LAN connection family.


Prior to Wifi-6, the last major wireless update was 802.11ac aka Wifi-5. (released Dec 2013).

The new standard is 802.11ax aka Wifi-6, (Released July 2019) which brings us some real world functional updates.

Wifi has traditionally been like a conversation: Say one person talks for say 5 seconds while the other people in the group listen, all being respectful not to talk over the top of the other person. Then the next person talks for 5 seconds etc etc. This makes for a long time to complete a conversation! The technical name for this is Time Division Multiplexing (TDM).

However, we are seeing more and more devices connected every day; Notebooks, Televisions, Phones, Watches, Door Locks, Lights, Music, Fridges, Window Openers, not to mention Virtual Reality, Online gaming and Security camera streaming, which means their conversations are also getting longer and longer, and the call to increase the wifi speed is getting louder and louder!

and… they’re all connected to the same Access Point all slowing down the Wifi.


Wifi-6 now allows us to have multiple conversations simultaneously!


The underlying technology behind Wifi-6 is called OFDMA (Orthogonal Frequency Division Multiple Access) and it allows us to split a single 20Mhz wifi channel in up to 9 x clients (depending on the model of Access Point you purchase) for simultaneous transfer.

That means that up to 9 people could all talk at the same time, and hence finish their conversations a LOT faster!

The other interesting technology in Wifi-6 is TWT (Target Wakeup Time).

With all previous Wifi versions, you connect to your access point and say ‘Do you have anything for me?’ .. over and over..  But now with Wifi-6, TWT tells you to go to sleep, then when I have data for you i’ll wake you up. Imagine the bandwidth savings!

And in a world where users are demanding faster connectivity, Wifi-6 is the answer.

And of course the quicker you finish and leave the conversation the more new people could enter, making it up to 4 x the capacity of Wifi-5 and up to 25% higher throughput! Its a sure fire way to increase your wifi speed!


So, if you are looking for how to increase your speed, look for Wifi-6 Access point that supports OFDMA, you need to look for models that contain up to 8×8:8 MU-MIMO with beamforming (this would give you up to 8 x simultaneous channels).

Feb 2020: Cisco Meraki have just launched three new MR Wireless Access Point models to boost their Wifi-6 portfolio to cover a wider range of use cases.

The three new cloud-managed WiFi-6 access points are known as the MR36, MR46, and MR56.

Upstream MU-MIMO and OFDMA on all three models helps address wireless environments with high density and a large amount of uplink traffic, such as VoIP-heavy environments, live events, stadiums, auditoriums, and enterprise HQ offices. Cisco is even doing the first test of Wifi-6 at a Major Sporting Event. (Read about it here)  at the Pebble Beach links golf tournament, where they are rolling out 350 MR Access points!

The MR36 will be the first 2×2 WiFi-6 AP in the Cisco portfolio, offering an entry-point to those wanting to upgrade to WiFi-6.

17 Dec 2019

Windows update boot looping a 2012R2 Server

So today we had yet another interesting challenge, where a Windows update was boot looping a Windows Server 2012R2 machine as follows :

The first message we encountered on the console was the “Stage 1 of 5 – Preparing to configure Windows – Do not turn off your computer”

So obviously this is a problem with a Windows Update being applied to the machine correctly, which has caused a failure which in turn has caused the machine to continuously boot loop.

Quickly followed by “Notifying services that Windows is shutting down”

and then a reboot and the process would then start all over again.

So, to resolve this Windows update boot looping issue we needed to firstly be able to get into the OS.

The easiest way to do this was to boot off the original Windows 2012 R2 Installation media (either ISO / DVD / USB)

Once we got to the Installation screen – we selected “Repair your computer”

Then selected ‘Troubleshoot”

And then “command prompt” and you will be presented with a Command prompt.

This is the ‘old school’ DOS style mode that we use for repairing a lot of issues with Windows.

as per the above picture change into the \Windows\SoftwareDistribution folder and remove all files and folders.

once we exit we need to now reboot the server.

Now remove your installation media and the machine should boot normally.

Now you can move on to diagnosing which Windows update was causing you the problem.

Microsoft provides a tech help article which can help aid you in determining which update is at fault in your situation.

To read more of EtherTech’s Newsletters and Tech articles please click here.

If you found this information valuable. Just hit the Like button below! or go to our facebook page and give us Review.



04 Mar 2019

You need to get your Business NBN sorted out ASAP… Here’s why..

The NBN (National Broadband Network) is here and available in many areas of Australia.

Why should you care?

Well. The problem with NBN is that 18months after it’s first available to be ordered, all your old ADSL, PSTN, ISDN phone lines will be cut off.

Your Phones, Your Fax, Your EFTPOS, Your alarm. All of those services that are on legacy single telephone lines or even on ISDN telephone lines will be shut off.

You need to act and you need to act now!

EtherTech is an Accredited NBN Business Adviser and we have put together many solutions for lots of business’ now to help transition them over to NBN Internet and Telephony.

EtherTech can help you not only understand how the NBN will affect you, but design a solution that will mean your business can continue to work without downtime.

 Plus, we can save you a LOT of money on your monthly telephone costs!

We have already seen many instances where other companies have promised the world to business’ yet delivered half baked solutions that don’t work!

Some of the issues we’ve seen include downtime during ‘cutover’ of days to weeks. (1 business we know of is still down since December!)  Choppy voice calls, poor internet speeds and poor support.

You pay for what you get! Do you want to risk your business?

A lot of these ‘cheap’ NBN deals are cheap for a reason. They’re not rated for voice calls,  there’s no rules to prioritise voice traffic over data traffic, and these providers only provide basic support, nothing for alarms/fax/EFT etc. They just want a quick sale and move on,  leaving you to deal with the aftermath.

EtherTech can help.


Here at EtherTech we can provide you with not only the design and solution architecture for your business, but we install NBN Internet & Telephone systems as well. Ensuring they are customised to suit and work in your place of business.

We have installed systems now which allow you to telework, meaning you or your sales guys could be working remotely or from home, holiday, overseas  etc, and still have their office telephone extension follow them on their mobile phone or even have a proper work handset at home in their office which is still an extension from the office.

Imagine being able to transfer calls from the office to a remote worker without any diversion or call forwarding costs, as its all done over the NBN and the internet.

With a range of handsets (both fixed and wireless), conference phones, reception addons, headsets etc. We have a solution for every business.

Please give us a call on 1300-ETHERTECH to have a talk and arrange a meeting to  get your business prepared, before its too late!  Until next time!

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20 Oct 2017

More and more companies are getting hacked every day. What are you doing about it?

More and more companies are getting hacked every day.

What are you doing about it?

Recently we have been seeing a spate of personalised and specific hacks customised against certain companies. Its been in the news for major organisations, and we’re seeing it as well on companies from 5 – 500 users too. Which means you are probably vulnerable as well.

Attacks against companies come most commonly in three forms.

1/ Brute force attacks against firewalls and unpatched server to gain access – this is normally not very successful.

2/ Bulk emailed phishing scams containing cryptolocker / malware/ remote access payloads etc. Varying success.

3/ Email Phishing Scams which are customised and targeted at individuals and companies. THIS IS THE PROBLEM.

We’ve all seen the fake apple store receipts, fake Australia post tracking emails, plus the myriad of other fake emails all trying to get you to press a link that will infect your machine or give hackers a backdoor to your system.

The problem is these emails are becoming more and more crafty, and unless your users are 100% aware of what they’re looking at and clicking, then you’re inadvertently putting your entire organisation at risk of being hacked.

EtherTech can now supply you with phishing & scam training in response to this ever-increasing threat. More and more clients are coming on board every day as they see the value in continuous training of their staff against the most recent vulnerabilities as well as helping to meet their training obligations.

The program itself consists of an initial free ‘test’ of your staff to see how likely they are to click on a fake email. (The average failure rate per organisation is 20%.)

Once signed up for the course, there is an initial training video that all staff need to watch to learn about the risks and how to identify them, then there are automated monthly random emails that are sent to see whether the individuals have learnt what to look for. If they continue to click these emails they are re-trained and re-tested using different techniques until they no longer fail the tests.

There are extensive training videos and courses that can be customised for your workplace and work type. Active Directory Integration means that when you have a new employee start they will automatically be enrolled in the course and receive emails to attend training. Portal access to see how your staff are going and who needs more training plus much much more.

The course runs over 3 years and works out at only $25 per user per year (from 1-50 users) (discounts apply > 51 users).

As a SPECIAL OFFER, EtherTech are also offering the ‘home training’ system to each subscribed business user, which allows your staff to train their kids, their spouse, their grandparents. The value in this extra home training system is immeasurable.

Please give us a call on 1300-ETHERTECH to arrange your test!

Until next time!

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03 Feb 2017

WordPress vulnerabilities. are you affected? read on!

Wow!.. what a start to the new year its been!

Unless you’ve been living under a rock, the impact of Donald Trump as President has been and will continue to cause waves all over the world, not the least has been his latest venture into preventing immigrants with green cards from re-entering the US which has caused bedlam within the IT industry as well as many other industries, who employ a lot of overseas workers. Hopefully the US will sort itself out and some normality will return to our day to day operations, as currently there is a lot of market uncertainty.

Getting back to specific IT news though, vulnerabilities seem to be a constant problem for everyone these days. You’d notice all the Microsoft Updates that get applied to your machines on a regular basis to fix bugs and security problems, but what about other applications and even your website? They are not automatic, and need to be manually updated to fix any issues. Unfortunately most software vendors don’t maintain up-to-date mailing lists and/or don’t notify their users of problems until its too late.

One such thing that has come across my inbox this last week has been a MAJOR vulnerability with WordPress (which is website software that a LOT of companies (like EtherTech) use to run their websites).

The release states :

National Cyber Awareness System:
WordPress Releases Security Update
01/26/2017 10:25 PM EST

Original release date: January 26, 2017 | Last revised: February 01, 2017

WordPress 4.7.1 and prior versions are affected by multiple vulnerabilities. A remote attacker could exploit some of these vulnerabilities to take control of an affected website.

On February 1, WordPress disclosed an additional vulnerability that is fixed in version 4.7.2.

US-CERT encourages users and administrators to review the WordPress Security Release and upgrade to WordPress 4.7.2.

If you currently have a website that uses wordpress you need to get this addresses pretty quickly before your site is attacked and/or hacked.

If you need help doing these upgrades EtherTech can advise and perform upgrades to sites that use wordpress and associated plugins. (normal hourly rates apply) for you. We can also setup regular maintenance for these sites if required (as we’ve found most web designers simply design the site, get the money and that’s it. They never update it ever again. Please give us a call.


If you’re currently running on an alternative mail system to Office365, please give us a call and let us discuss with you the benefits and potential cost savings you can make by switching to Office365.
For example, we recently switched on of clients with 40 mailboxes to office365 and after all the migration costs and our costs and office365 licensing costs they have a ROI of 3 years, then save approx. $3600 a year ongoing plus they have access to the latest Office applications and the extra Microsoft applications and features. Call us for a meeting and a quote!

Please give us a call anytime on 1300-ETHERTECH!

Until next time!

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23 Nov 2016

November 2016 – New Domain name email SCAM! – How do I protect myself from data breaches?

We’ve brought this edition to you mid month due to a new scam that has just started hitting email boxes in Australia today..

New scam: Domain Abuse Notice: from DomainCop.net

Today we received the first of many random domain name abuse emails targeting owners of domain names stating that your domain name has been blacklisted due to spam/spreading malware.

The Exact email reads (links and domain name have been removed):

Dear Domain Owner,

Our system has detected that your domain: is being used for spamming and spreading malware recently.
You can download the detailed abuse report of your domain along with date/time of incidents. (Click Here)

We have also provided detailed instruction on how to delist your domain from our blacklisting.

Please download the report immediately and take proper action within 24 hours otherwise your domain will be suspended permanently.

There is also possibility of legal action depend on severity and persistence of your abuse case.

Three Simple Steps:
1. Download your abuse report.
2. Check your domain abuse incidents along with date and time.
3. Take few simple steps for prevention and to avoid domain suspension.

(Click here to download your report)

Best Regards,
Domain Abuse Admin
DomainCop Inc.
Tel.: (139) 729-41-97

Please DO NOT click these links, this is a scam, and likely will infect your machine and your network.

Simply delete the email.

As this is a new Zero day scam, a lot of AV and spam filters are still not picking this up, so please be alert.

Security and Data Breaches

Over the last month, we’ve heard of even more data breaches.

The personal data of 550,000 blood donors that includes information about “at-risk sexual behaviour” has been leaked from the Red Cross Blood Service in what has been described as Australia’s largest security breach.

We all remember the headlines Ashley Madison had their userbase hacked in July 2015, but did you hear of the hack on the Adult Friend finder/Penthouse sites in October this year?

Surprisingly it didn’t made national headlines, but has exposed over 412Million user accounts and is being touted as the largest data breach EVER recorded surpassing the 2013 hack on myspace which ‘only’ exposed 359Million accounts!

So, what can we do to protect ourselves from data hacks?

Password security and different passwords for every site is the first thing, but I hear you..

‘ I cant remember all those passwords’.

It’s a problem, but companies like ‘lastpass’ ‘keePass’, ‘True Key’ etc are all offering secure password storage with two factor authentication meaning even if they get hacked your passwords are secure due to double encryption and you holding the only decryption key.

Until Next month REMAIN VIGILANT!

09 Aug 2016

August 2016 – Windows10 Anniversary, 5G announcement and more!

Wow! what a busy start to the financial year it’s been!

In case you’ve been asleep….. Interest rates have been dropped again to an all-time low, Microsoft have ceased offering Free Windows 10 upgrades, but released their ‘anniversary update for Windows 10 (more on that in a second), Pokemon Go was released, the Hillary and Trump show gains momentum, Spam and Scams are getting more prolific and the Olympics have begun. Phew!

As well as all this excitement EtheTech have launched our new replacement automated Ticketing and CRM management tool after months and months of preparation and configuration.

The new system allows you to log and manage your own tickets from within our system and get live updates and job status reports directly with our techs and team leaders.

To check the new system out and log / review new tickets simply browse to http://bit.ly/2aBLo3G


As we mentioned earlier, Microsoft’s general release Free edition of Windows 10 has now ended, however users with any sort of assistive technology requirement (spoken prompts, text to speech, magnify text etc) are able to download the Windows 10 Upgrade (in its normal form) still for free by visiting:


There is no slated end date for this upgrade. So theoretically, you can still upgrade to Windows 10 for free using this link.

Microsoft also released their anniversary update for Windows 10. Another 3.5gb download though is proving to be a problem for a lot of users, especially those who rely on mobile tethering for their internet.

Notwithstanding the size of the download, a LOT of users are experiencing problems with their machines after installing the anniversary update, and if you haven’t already enabled system restores (which are OFF by default in Windows 10) turn them on and create a restore point before updating.

Once you have this anniversary update though, you really want to turn on the ‘Updates from more than one place’. This is like a localised WSUS system that allows your PC’s on your network to ‘share’ windows updates between themselves instead of each machine having to download the 3.5Gb anniversary update as well as every other update on each machine.

For all of you still frustrated with no NBN and with ADSL service speeds deteriorating country wide, never fear! Telstra is preparing their 5G network for trial in September 2016! Remember we spoke about this many months ago, and now its becoming a reality with boasted speeds anywhere from 1.41Gbps up to 20Gbps (Yes, you read correctly..  20Gig download not Meg!)

So the question remains.. why bother with NBN at all?

Anyway, another month beckons, so we must away!

As always, if you have any questions or queries on anything you’ve read, or want us to discuss, drop up a line or call 1300-ETHERTECH!

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