Information Technology has never been more challenging–the sheer number and complexity of integrated systems, security threats and the extensive reliance on uninterrupted, continuous connectivity and communication ever increasing. Businesses, more than any other point in history, rely upon their IT systems to enable them to operate effectively.
IT Managed Services, also called Managed IT Services, IT Support, Helpdesk or just Managed Services are Information Technology support and services provided by an IT provider where that provider takes on the responsibility for and manages the reactive and proactive IT services for and on behalf of clients. Managed IT Services can include both Fully Managed, where the client has no in-house IT staff, or Partially Managed or Extension Services, where the client may have a small team of in-house IT staff and require specialised expertise in certain areas.
Managed IT Services are an effective way to ensure your business IT needs are met. You get access to an entire team of skilled experts within a cost effective framework, allowing you to focus on your business and leave IT to your dedicated team of professionals. Break – Fix Helpdesk and Support are an integral part of Managed Services, however Managed Services are so much more. It includes proactive maintenance and basic cyber security, and can be tailored to include IT planning and strategy, compliance, governance and advanced cyber security.